With a view to take
the benefits of information technology to the
common man, and as a part of its e governance
inititive,the government of maaharashtra has
embarked on a unique project that seeks to
redefine public service -SETU-which in local
language means a bridge ,abridge between the
people and the government
The objective is to
provide to the citizens of the state more and more
services and information of departments and
agencies of the state.this is to be done through a
chain of computerized SETU centers.It is expected
that the SETU project will render one stop
services to the public through multiple delivery
channels like SETU centers.
As pilot project,
the first SETU center was inaugurated in thane on
18/08/2001.this has already been extended to cover
more than 20 district in the state, including
Amravati.In some district centers have even come
up inTaluka headquarters.the excellent examples
are the ones at Ahmadnagar,latur& Amravati. SETU
centers are also proposed to be set up for giving
specialized services where work load so permits.
For example in offices of the transport Department
with large registration of vehicles, issue of
driving licenses, etc similarly, SETU centers may
be set up by Municipal Corp. or Zilla parishads to
provide exclusive services pertaining to them.
SETU centers can be set up in hospitals
exclusively catering to the patients.
B.Sipna's Role in SETU
Prasarak Mandal have devoted to provide service to
the people through SETU project. Sipna has taken
responsibility to build SETU setup, its
liabilities and services on commission basis and
also takes care of smooth transaction of services
trough Software and database management
The SETU centers
will be set up by a society under the name of SETU,
which will be
Setup under the control
of the collector of the disrtict.the operator will
enter into an agreement with the tendering
Authority upon furnishing of security deposit.
After this work
order will be issued directly by collector or
other, implementing authority, as may be relevant.
three operator will commence the work on receipt
of such work order.
D.Salient features of
existing SETU Centers
1) The SETU Center
at the district collect orate at Amravati Shall
Have 12 to 14 counters.At taluka level eight to
twelve counters are proposed
2) There is a
reception of counters cum help desk for advice and
assistance where all the required forms are
provided. Assistance is also gives to the citizens
in filling up the forms correctly without levying
charges for the same.
3)The details of
the application and the accompanying documents are
entered into the system at this time.
Application deficient in some documents are
returned to the applicant along with printouts
containing the details of the additional
requirements that they have to comply before the
application can be accepted.
applications are accepted unique number is
generated for each of the application that is
submitted and accepted at the counter.
mails(Tapals) received from different senders
including other government offices are accepted
in the SETU and a receipt given
6)A counter to
deliver the certificates and other documents is
centers is equipped with an electronic queuing
system, electronic displays and controls
8)the front end
working is handled by a private operator/NGO while
the back end working is handled by government
9) The back end
also includes processing room, mutation and 7/12
data entry room.
E.Citizen services proposed
to be provided at SETU
The operator shall
provide the following services in the SETU
1.Providing help and guidance to visitors. Making
Sitting arrangements, arrangement of shed and
drinking water for visitors/applicants, wherever
the affidavits with the facility of digital
photographs. The tendered shall procure the
software necessary for this purpose
3.Selling of the
application forms that shall be printed by the
tenderer and sold at rates approved by SETU
4.Selling of court
fee stamps and stamp papersThe tenderer shall
obtain a valid license for this purpose
from the collector of stamps.
applications free of cost for those desirous of
7/12,property cards, certificates and licenses
ready for dispatch.
facilities like Xerox, STD PCO, Lamination so as
to ensure that visitor's needs are met under one
8.Acceptance of all
application given by the visitors and issuing
token for the same.
9.Acceptance of all
mail(tapals) received by the office other than the
applications. For this purpose, tenderer at his
cost shall procure the software. The software will
have to be approved by SETU Samiti
· The software
shall generate reports of pendancy taking into
account the period of pendency, the class of
mail,the sender category, urgency etc.